Onboarding
If you are an active customer in the 30-day onboarding cycle, your portfolio company has a dedicated Google Drive folder containing the welcome packet, intake form, methodology overview, and per-touchpoint deliverables. Your Cyber Flag contact has shared the folder URL directly.
The 30-day cycle
| Day | Touchpoint | Duration | Deliverable |
|---|---|---|---|
| 0 | Kickoff call | 90 min | Methodology intro + intake + provisional CME tier |
| 7 | Factor input review | 60 min | CME tier signoff + framework selection |
| 14 | First validation campaign launch | Async + 30-min check-in | Campaign live; evidence collection begins |
| 21 | Evidence Q&A | 60 min | Evidence reviewed; exceptions classified |
| 30 | Report + transition | 90 min | Validation report PDF + cadence-going-forward plan |
Scheduling
Day 0 kickoff is self-serve scheduled via Google Appointment Scheduling. Subsequent touchpoints (Day 7 / 14 / 21 / 30) are scheduled by your Cyber Flag contact, calibrated to the actual Day 0 date. Calendar invites land in your inbox with reminder cadence (24 hr + 1 hr before each touchpoint).
Customer-side time investment
Approximately 10–25 hours across the 30-day cycle, scaled to your CME tier:
- Synchronous touchpoints: 5.5 hours total (across Days 0 / 7 / 14 / 21 / 30)
- Async customer-side evidence collection (Days 14–21): 5–15 hours, scaled to CME tier
- Day 27 draft-report pre-read: ~30 minutes
Communication channels
Substantive questions between touchpoints land via email; ~1 business day response target. Time-sensitive items via Slack-direct or scheduled call. Recording access for all touchpoints is in your customer Drive folder within 24 hrs post-call.